TERMS AND CONDITIONS
These Terms and Conditions apply to the services offered by Pienergy (“Provider”).
1. By Paying Deposit you acknowledge that:
a. You are one of the registered owners of the property at the Installation Address & your name is on the Title Deed of this property or you have obtained approval for the installation from such.
a. This agreement is deemed to have been made in QLD & shall be interpreted in accordance with the relevant legislation. All parties submit to the exclusive jurisdiction of the Courts of QLD.
3. Payment & STC’s:
a. Pienergy must receive full payment prior to or on the day of the installation via Credit Card (CC), Bank Cheque (BC) or Electronic Funds Transfer (EFT). Pienergy withholds the right to postpone or cancel your installation if payment is not received as stipulated below. For CC payments, card details must be provided to Pienergy directly (a 1.5%% surcharge applies to Balance Payments via CC). BC payments must be payable to Pienergy & posted to 7 Tyrone Avenue, Bundall QLD 4217, or provided to our installer on the day of installation. EFT payments must be completed 48 hours prior to the date of installation unless otherwise stated & you must provide us with written proof of the transfer.
b. You agree to pay Pienergy the STC’s for the installation as part-payment for your system. The STC’s will be paid directly to Pienergy or an authorised nominee. If the Office of Clean Energy Regulator (http://www.cleanenergyregulator.gov.au) determines you are not eligible to receive STC’s, & therefore Pienergy is unable to receive the STC’s, you will be liable to pay Pienergy the value of the STC’s as determined by market rates.
c. If you are not eligible for STC’s, or if you wish to claim the STC’s yourself, you must notify Pienergy in writing & the complete payment for the system (including trading costs of the STC’s) is due prior to installation.
d. You acknowledge that if you breach any conditions of the STC Regulations, you may be financially liable to the Office of Clean Energy Regulator. If you commit any breach of the STC Regulations, you acknowledge that Pienergy will not be liable to you or the Office of Clean Energy Regulator on your behalf.
e. Pienergy, or an authorised nominee, will arrange for the complete documentation & processing of the sale of the STC’s. You acknowledge that the price of STC’s is governed by market movements & the Renewable Energy Certificates (REC’s) guidelines. If the market price of STC’s falls below a certain point, as determined by Pienergy at its absolute discretion, Pienergy may decide to delay the installation until the price rises, or cancel your installation & refund your deposit.
f. Title & ownership of the solar system will transfer to you only upon installation & Pienergy receiving full payment from you for the solar system.
g. If you fail to pay any amount that is due & payable under this agreement, Pienergy will be entitled to charge interest on the unpaid amount at the current Reserve Bank target cash rate plus 2%. You will also have to pay Pienergy any costs associated with the recovery of such unpaid amounts.
h. Merchant processing fees are payable at the current rate of 1.75% and will be stated on the invoice/receipt as ‘merchant fee’ for applicable transactions.
i. Failure to pay the complete amount may result in Pienergy taking legal action against you & will void all warranties offered in conjunction with this system & installation.
4. Authority of access to property:
a. You authorise Pienergy & its Contractors, Employees, & Installers full access to the property at all reasonable times to carry out work associated with the installation of your solar system, including Site Inspections, the Signing of Paperwork, the Delivery & Installation of the Solar PV System, & Grid Connection.
b. Your co-operation is required to enable such works to occur at the earliest possible time which is convenient to Pienergy & the customer.
c. In event that you, the customer, breach this agreement, including but not limited to failure to pay the complete amount owing under this agreement, you authorise Pienergy or any person/s authorised by Pienergy in writing, upon giving reasonable notice, to enter the property at the installation site, or location where the goods are reasonably believed to be held, for the purpose of examining or recovering the goods. You also agree to indemnify Pienergy for the costs of removal, enforcement, & legal action.
5. Liabilities and Risk:
a. Pienergy accepts no responsibility for insurance or insurance risk of the solar system upon installation. It is your responsibility to ensure that your property insurance adequately covers your Solar PV System.
b. You acknowledge Pienergy accepts no liability or responsibility for your Feed-in-Tariff (FiT), as administered by the relevant Government body.
c. Pienergy accepts no responsibility for any damage or loss caused to your property by the installer which has not been caused by the installer’s negligence. All Pienergy installers are contractors who are required by Pienergy & the relevant legislation’s to have appropriate third party insurance including damage insurance. Pienergy will work with you & the installer to rectify any damage caused to your property as a result of installer negligence.
d. You acknowledge that Pienergy will not be responsible for any damage caused to old & brittle roofing tiles that may be cracked or damaged during installation.
e. Unless otherwise stated, Pienergy accepts no responsibility or liability for additional costs or delays in relation to your need to obtain an upgrade of your meter box, sub-board, or the installation of a new meter; the removal & handling of asbestos at your property in relation to the installation of the Solar PV System; or the installation of timers, contactors, switches, or other wiring & work in relation to Electric Hot Water, Slab Heating, Climate Saver, or OffPeak meters.
f. Pienergy accepts no responsibility or liability for delays in installation if any information provided by the customer is incorrect.
a. In the event that the meter box is located remotely from the inverter installation location, & such costs are not provided for in the relevant Pienergy quotation, the customer will be required to arrange & pay for the additional work.
b. Pienergy quote does not include additional costs in relation to reconfiguration of your meter as part of the Grid Connection Process which comes from your Power Distributor or Electricity Retailer.
7. Delivery and Installation:
a. Pienergy will make every reasonable effort to install your system in a timely manner; however Pienergy will not be bound to meet estimated or proposed delivery, installation, or system completion dates resulting from issues which Pienergy has no control over including but not limited to, limitations on worldwide material availability, peaks in demand created by changes in Government legislation, inclement weather, & other forms of force. Delays in Installation or Grid Connection are not valid reasons for claiming a refund or compensation from Pienergy.
b. Unless otherwise stated additional costs may be applicable for extra work required on the day of installation such as splitting of the system into more than one bank, horizontal fixing of panels, & extra charges for meter box upgrades where required.
c. Delays in installation are not grounds for cancellation & Pienergy is not liable to you for any perceived loss as a result of these delays.
d. If difficulties with site access are encountered which Pienergy was not made aware of prior to the day of installation, the additional costs incurred may be payable by the customer.
e. Before the installation can commence, & modifications to your roof take place, you are required to arrange payment with the scheduling department for the balance payment of the system. All goods & products remain the property of Pienergy until your payment or, if applicable, finance payment is received.
f. A Home Owner or otherwise Authorised Person must be present during installation to sign the mandatory declaration assigning the STC’s to Pienergy, as per the Renewable Energy Act (2000). Should the installer arrive on the agreed date & a Home Owner or otherwise Authorised Person is not present, a rescheduling fee of $200 will apply & the installation will be delayed.
g. Upon signing the agreement, any requests for modifications to the material/equipment may incur an administration charge of $200. A new quote will be generated for any changes required.
a. You agree to provide Pienergy with whatever personal information is required for the efficient functioning of Pienergy on your behalf, in particular with relation to the processing of STC’s & your Grid Connection.
b. Pienergy will only provide your information to its contractors, employees, & installers as is required to effectively perform the required work.
c. Pienergy will only provide your information, on your behalf, to the relevant bodies (for the processing the STC’s), & the Electricity Distributor & Retailer (for connecting your Solar PV System to the grid).
d. Unless otherwise stated & agreed upon, Pienergy will not provide your personal information to any third parties other than those mentioned above.
e. On the day of installation you must sign all necessary documents as is required for the fulfilment of all parties’ obligations under this agreement.
f. Pienergy will not sell your personal information under any circumstances.
9. Product Warranties:
a. The Solar PV System comes with up to 10 Years Installation Warranty from Pienergy in conjunction with the Manufacturer’s Warranty. A Warranty Booklet will be presented to you at installation which also outlines that the Solar PV System requires servicing every two years by a licenced Solar Installer. Pienergy does not provide warranty on monitoring systems which may come with the inverter.
10. Finance & Pricing:
a. Advertised prices are strictly cash on contract (COC).
b. Advertised pricing is for ‘Standard installations’ only: metro customers as stated, low-set home, tin roof, single array, up to 30m cable run, roof pitch less than 30 degree pitch, easy access and does not include any metering work or switchboard work should it be required.
c. Financing is not available on advertised or promotional specials. Terms & Conditions for Repayment or Finance Options, including charges or interest, will be provided in full by the relevant company or entity prior to the customer entering into any such agreement.
a. Pienergy may choose to terminate this agreement & your installation if you do not abide by these Terms & Conditions or if there are delays in the installation process or supplier prices increase & Pienergy is unable to proceed with the installation as per this agreement; in which case the full deposit will be refunded via CHQ or EFT (unless otherwise stated).
b. You understand that under Australian Consumer Law & the relevant legislation you are entitled to a cooling-off period of ten (10) working days, where applicable. A Cancellation Request must be received by Pienergy in writing via email or post within this period.
c. If a Cancellation Request is received in this time, you may be eligible for a refund of your deposit less any administration charges or costs incurred during that time such as applications or work requests. Termination after the ten (10) days may result in the loss of the full deposit paid. Furthermore, as we normally procure the required materials within two weeks, or fourteen (14) days, of receiving a signed copy of this agreement, the customer may be required to pay material costs if the job is cancelled after this period.
Pienergy Pty Ltd
ABN 49 625 694 297
PO Box 1218, Mount Ommaney QLD 4074